Your privacy is our
responsibility
Here is a full description of how the personal information you provide on the gb777 platform is collected, used, and kept secure.
gb777 ("we", "our") provides online casino and sports betting services to users in Bangladesh. When you use our website, register, or use any of our services, certain information needs to be collected. This privacy policy provides complete and transparent information about what data is collected, for what purpose it is used, how long it is stored, and what rights you have.
By using our services, you are considered to have agreed to this policy. Please read it carefully. If you have any questions, contact us at [email protected].
Section 1: What information we collect
gb777 only collects information that is necessary to provide its services properly. The types of information are as follows:
1.1 Identity & Contact Information
- Full name and username
- Email address and phone number
- Date of birth (for age verification — only persons aged 21 or above may register)
- Address or country of residence
1.2 Financial Information
- Mobile banking number (bKash, Nagad, Rocket)
- Relevant bank account details (for bank transfers)
- Transaction history — deposit and withdrawal amounts and times
- Card or payment numbers are not stored in full — only the necessary tokenized data is retained
1.3 Identity Verification (KYC) Information
- Copy of National ID (NID), passport, or driving licence
- Proof of address documents (if applicable)
- Selfie or photo (for identity confirmation)
1.4 Technical & Usage Information
- IP address, device type, and operating system
- Browser type and version
- Cookie and session data
- Time spent on the site and browsing patterns (page views, click patterns)
- Game play history and betting activity
Section 2: How we collect information
We collect information in the following ways:
Information provided directly
You provide information yourself when filling in registration forms, verifying your account, requesting deposits or withdrawals, or contacting support.
Cookies & tracking technologies
When you visit our site, cookies, local storage, and session data are collected automatically. This improves the page experience.
Third-party services
Transaction and game-related information may be received from payment gateways (bKash, Nagad, Rocket) and game providers (Pragmatic Play, JILI, PG Soft, Spribe, and others).
Analytical tools
Internal analytical tools are used to monitor and improve site performance. The data collected is fully anonymised and aggregated.
Section 3: What purposes your information is used for
gb777 uses your personal information only for specific, lawful, and transparent purposes. Each purpose and its legal basis are described in the table below:
| Purpose | Description | Legal basis |
|---|---|---|
| Account management | Registration, login, profile updates, and account verification | Performance of contract |
| Payment processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer | Performance of contract |
| Identity & age verification | Confirming user identity through the KYC process and verifying that the user is aged 21+ | Legal obligation |
| Fraud prevention | Detecting and preventing suspicious activity and keeping accounts secure | Legitimate interest & legal obligation |
| Customer support | Providing assistance via live chat or email and resolving complaints | Performance of contract |
| Responsible Gaming | Identifying excessive gaming and assisting with self-exclusion or limit-setting | Legitimate interest & ethical responsibility |
| Service improvement | Analysing and improving site performance and user experience | Legitimate interest |
| Bonuses & promotions | Managing and delivering welcome bonuses, cashback, and VIP benefits | Performance of contract |
Section 4: Cookies & tracking technologies
Cookies are small text files stored in your browser. gb777 uses the following types of cookies:
4.1 Essential cookies
These cookies are essential for the core functionality of the site — such as maintaining login sessions, security verification, and storing language settings. Disabling these cookies will prevent the site from working properly.
4.2 Functional cookies
These cookies are used to remember your preferences (such as your selected game category or display settings). This means you do not have to reconfigure all your settings each time you log in.
4.3 Analytical cookies
Anonymous analytical cookies are used to understand which parts of the site are used most and where users encounter problems. This data is never personally identifiable.
4.4 Cookie controls
You can delete cookies or refuse new cookies at any time from your browser settings. Keep in mind that disabling certain cookies may limit some features of gb777.
Section 5: Sharing information with third parties
gb777 never sells your personal information or transfers it to unauthorised third parties. Information may be shared in the following limited circumstances:
- Payment providers: Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, or bank transfers. These institutions follow their own privacy policies.
- Game software providers: Game session information is technically shared with providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Microgaming, NetEnt, and Ezugi for the operation of their games. This information is used solely for the normal functioning of the games.
- Technology & security partners: We work with trusted technology partners for fraud detection, cybersecurity, and IT infrastructure services — always under contractual confidentiality obligations.
- Legal requirements: Information may be disclosed in response to court orders, lawful requests from investigative authorities, or other legal obligations.
- Business restructuring: Information may be transferred in the event of a merger, acquisition, or other business restructuring — however, the protections under this policy will remain in effect.
Before sharing information with any third party, we ensure they maintain adequate data protection measures and that the information will be used only for the specified purpose.
Section 6: Data retention periods
We do not store your information indefinitely. Each type of information is retained for a defined period:
6.1 Active accounts
While your account is active, all account information, transaction history, and gaming records are retained. This allows you to enjoy uninterrupted service, review your history, and resolve disputes.
6.2 After account closure
Even after an account is closed or deactivated, certain information is retained for a defined period to meet legal, regulatory, and financial record-keeping requirements. The timeframe depends on applicable laws and regulations.
6.3 KYC documents
Identity verification documents (NID, passport copies, etc.) are retained for the period required under regulations related to the prevention of financial crime.
6.4 Data deletion
Once the defined retention period ends, we securely delete or anonymise your data. You may request deletion of your data — however, some information may need to be retained for a specific period due to legal obligations.
Section 7: Data security measures
gb777 uses industry-standard technologies and processes to keep your personal and financial information secure. The key pillars of our security measures are as follows:
SSL/TLS encryption
All data transmission on the site is protected by SSL/TLS encryption. When you see "https" and a lock icon in your browser's address bar, your connection is secure.
Firewall & access controls
Advanced firewall systems prevent unauthorised access. Staff can only access information that is necessary for their specific role.
Regular security testing
Regular security audits and penetration testing are conducted to identify potential vulnerabilities, and any issues are resolved promptly.
Secure data storage
Sensitive information is stored in encrypted form on secure servers. Passwords are never stored as plain text — they are always hashed.
Please be aware that transmitting information over the internet is not entirely risk-free. While we strive to ensure the highest level of security, no system can claim to be 100% secure. It is also important that you use a strong password and keep your login credentials confidential.
Section 8: Your rights
gb777 believes you should have full control over your own information. You have the following rights:
Right to access
You have the right to know what information we hold about you and to receive a copy of it.
Right to rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected.
Right to erasure
In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to restrict processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to data portability
You have the right to receive the information we hold about you in a structured, commonly used format.
Right to object
You have the right to object to the processing of your information on the basis of legitimate interest.
To exercise any of the rights above, send an email to [email protected]. We will respond to your request as quickly as possible.
Section 9: Protection of Minors' Information
gb777 strictly prohibits anyone under the age of 21 from registering or using our services. We do not intentionally collect any information from minors.
Age verification is mandatory during the registration process, and age is confirmed through identity documents during the KYC process. If we become aware that a minor is using our platform, that account will be closed immediately and any collected information will be deleted.
If you become aware that a minor is using our services, please notify us at [email protected].
Section 10: Changes to the Privacy Policy
This privacy policy may be updated from time to time to keep pace with changes in technology, law, or our services.
10.1 Notification of Changes
For any significant changes, we will publish an updated date on this page. For important changes, a notification may be sent to your registered email address.
10.2 Consent Through Continued Use
If you continue using gb777 services after a revised policy is published, you will be considered to have consented to the new policy. We therefore recommend visiting this page regularly.
10.3 Previous Versions
Previous versions of this policy may be made available upon request via [email protected].
Section 11: Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We are able to respond in both Bengali and English.
- Email: [email protected] — For any data protection requests or questions, write to us in detail at this address.
- Live Chat: Instant assistance is available through 24/7 live chat support.
- Response Time: We generally aim to respond to your data-related requests as quickly as possible.
If you believe your data protection rights have been violated, please contact us first. We always try to find a fair resolution to any issue.
Have a question about your privacy?
Our support team is with you 24/7 — in both Bengali and English.